Collections Agent
About the job:
This position focuses on telephone-based collections for auto insurance claims. The ideal candidate has strong negotiation skills, understands collection laws, and can handle high call volumes while maintaining positive client relationships.
We’re looking for someone who:
● Has extensive experience in insurance collections or related fields (telemarketing, sales, or customer
service)
● Is fluent in English (bilingual is a plus)
● Can work independently with minimal supervision
● Manages time effectively and maintains strong organizational habits
● Can handle conflict and difficult conversations professionally
● Is available for occasional night and weekend work
● Has excellent verbal communication and people skills
What you’ll do:
● Make outbound calls to recover funds on auto insurance claims
● Negotiate payment resolutions with claimants and third parties
● Document and prioritize recovery efforts
● Investigate problem claims and recommend next steps
● Coordinate with other recovery departments and handle arbitration when needed
● Review claimants’ financial situations to determine ability to pay
● Follow up on coverage, billing, and correspondence
● Ensure compliance with collection laws and internal timelines
● Maintain high levels of customer service for both insurance carriers and their clients
Why you’ll love working here:
● Weekly pay
● Paid sick leave
● Health, vision, dental, pet insurance, and more