IT Assistant
About the job:
The IT Assistant provides frontline technical support for Microsoft 365 and Windows desktop
environments, ensuring reliable systems, secure access, and a positive user experience.
We’re looking for someone who:
● Holds a bachelor’s degree in IT, Computer Science, or a related field (or equivalent
experience/certifications)
● Has 2+ years of experience in an IT support role
● Has hands-on experience supporting Microsoft 365 applications and Windows environments
● Is familiar with Active Directory, Azure AD, and basic PowerShell scripting
● Demonstrates strong troubleshooting and problem-solving skills
● Communicates clearly and delivers excellent customer service
● Is fluent in written and spoken English
What you’ll do:
● Provide walk-up and ticket-based IT support to employees, contractors, and consultants
● Deliver Tier 1 and Tier 2 support for Microsoft 365 tools including Outlook, Teams, SharePoint,
and OneDrive
● Troubleshoot email, collaboration, and cloud storage issues
● Support user onboarding, account provisioning, password resets, and MFA setup
● Configure, deploy, and troubleshoot Windows PCs
● Diagnose and resolve hardware and software issues
● Support printers, network devices, and IoT equipment
● Create user guides and deliver training for Microsoft 365 tools
● Maintain documentation for system configurations and troubleshooting processes
● Implement and monitor security controls such as DLP, conditional access, and MFA
● Ensure compliance with organizational policies and regulatory standards
Why you’ll love working here:
● Weekly pay
● Paid sick leave
● Health, vision, dental, pet insurance, and more