Program Support Associate

About the job:

The Program Support Associate coordinates projects, tracks program activities, and provides administrative and operational support to technical teams and leadership.

We’re looking for someone who:

• Has experience supporting technical programs, IT operations, software development, enterprise service management, or business operations
• Has strong project coordination, organization, time management, and written communication skills
• Is comfortable using ServiceNow, Jira, Microsoft Office, and other project or service management tools
• Has intermediate to high-level Korean communication skills in both written and spoken communication
• Holds a PMP certification or is willing to obtain one within six months of hire if required
• Has experience working in a bilingual, multicultural, or international business environment
• Has knowledge of Agile, Waterfall, or hybrid project management practices (Preferred)

What you’ll do:

• Coordinate project activities, timelines, milestones, deliverables, and follow-up items
• Maintain project schedules, status trackers, action item logs, issue logs, meeting notes, and program documentation
• Track tasks, requests, dependencies, deadlines, and project progress across teams
• Prepare status reports, management updates, presentations, executive summaries, and briefing materials
• Schedule meetings, prepare agendas, record meeting minutes, and track follow-up actions
• Organize program records, shared files, reports, and documentation repositories
• Provide administrative and operational support to technical, program, and leadership teams
• Use ServiceNow to track requests, monitor tickets, and support workflow updates and reporting
• Use Jira or comparable tools to track tasks, issues, technical workstreams, and project progress
• Maintain accurate information across project management, ticketing, and reporting systems
• Draft professional communications, procedures, summaries, and project documentation
• Translate technical updates into clear business-level summaries
• Coordinate communication among internal teams, external partners, vendors, and other stakeholders
• Support onboarding, access requests, documentation requests, and other needs
• Provide Korean-language communication support when business needs require it
• Handle confidential and sensitive information with professionalism and discretion

Why you’ll love working here:

• Weekly pay
• Paid sick leave
• Health, vision, dental, pet insurance, and more