Night Auditor

This job is Friday-Saturday from 7:00PM-11:00AM.

About the job:

The Night Auditor provides personalized guest service while supporting front desk, concierge, transportation, and overnight resort operations.

We’re looking for someone who:

• Provides friendly, professional, and personalized guest service
• Communicates clearly and courteously with guests, coworkers, and management
• Can handle guest questions, requests, reservations, and complaints with professionalism and good judgment
• Can prioritize multiple tasks while maintaining timely responses
• Has strong attention to detail and accurately completes paperwork, reports, transactions, and shift checklists
• Can operate computers and hotel front desk systems to process guest information, reservations, check-ins, check-outs, and payments
• Maintains knowledge of hotel amenities, services, room types, rates, promotions, property layout, and daily activities
• Can work independently and provide management support when needed
• Is comfortable handling confidential guest and financial information
• Can follow established safety, security, cash-handling, and guest-service procedures
• Can work a flexible schedule, including overnight, weekend, and holiday shifts (preferred)
• Has previous hotel, hospitality, front desk, concierge, or guest-service experience (preferred)

What you’ll do:

• Answer internal and external phone calls promptly and professionally
• Welcome guests and complete check-in and check-out procedures
• Provide information about hotel amenities, dining, shopping, entertainment, directions, transportation, and local services
• Assist with guest reservations and transportation requests
• Anticipate guest needs and respond promptly to questions and requests
• Resolve guest concerns and complaints using sound judgment or escalate issues to management when appropriate
• Communicate guest requests, special needs, VIP information, and amenities to the appropriate departments
• Review daily arrivals and departures, including special requests, location preferences, and VIP status
• Provide guest escorts and room orientations when needed
• Deliver luggage, messages, amenities, and other requested items to guest rooms
• Coordinate and complete guest wake-up calls
• Provide complimentary valet service and secure vehicle keys according to procedures
• Complete nightly credit card processing and audit daily financial transactions
• Report missing checks, transaction closure issues, and complimentary items to department managers
• Complete daily reports, forms, shift checklists, and required paperwork
• Maintain accurate front desk logs, files, and guest records
• Document maintenance and engineering needs and communicate them to management
• Perform nightly property security checks to help maintain a safe environment
• Prepare and distribute nightly reports covering previous-day activity, business levels, and next-day expectations
• Communicate completed and pending tasks with the incoming and departing shifts
• Keep the front desk and work areas clean, organized, and properly stocked
• Participate in and lead continuous improvement efforts
• Support front desk and concierge operations as needed
• Provide management support across the resort when outlet managers are unavailable
• Follow all established emergency, safety, security, and safe-work procedures

Why you’ll love working here:

• Weekly pay
• Paid sick leave
• Health, vision, dental, pet insurance, and more